Shipping Policy

Last Updated: September 2026

Thank you for shopping with Havaka. We work with fulfillment partners to ship our products to customers worldwide. Please review the information below regarding processing, delivery, tracking, and potential delays.

Order Processing

Orders are typically processed and dispatched within 1–2 business days after your order is confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day. During periods of unusually high demand, processing may occasionally take longer.

International Shipping

We offer international shipping to supported destinations.

Our estimated delivery time is:

7–12 business days after dispatch

Please note that this is an estimated delivery timeframe and not a guaranteed delivery date. Actual delivery times may vary depending on your location, local postal services, customs processing, carrier delays, weather conditions, and other circumstances outside our control.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.

Please allow some time for tracking information to update after your package has been handed over to the carrier.

Multiple Packages

Some orders may contain products fulfilled from different locations. In these cases, your order may arrive in multiple packages at different times. You may receive separate tracking information for each shipment.

There is no additional shipping charge simply because an order is shipped in multiple packages.

Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless otherwise stated during checkout, these charges are not included in the product or shipping price and are the responsibility of the customer. Customs procedures may also cause additional delivery delays.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

We are not responsible for packages that cannot be delivered due to incorrect or incomplete shipping information provided by the customer.

Delayed or Missing Packages

Occasional shipping delays can occur, particularly because of customs processing, carrier disruptions, severe weather, or high-volume shipping periods.

If your tracking information has not updated for an extended period or your package has not arrived within a reasonable period after the estimated delivery window, please contact our customer support team. We will assist you in investigating the shipment with the carrier or fulfillment partner.

Lost or Damaged Orders

If your order arrives damaged, or you believe your package has been lost in transit, please contact us promptly with your order number and relevant photos or information.

We will review the situation and, where appropriate under our store policies, arrange a replacement, refund, or other suitable resolution.